The term “quality control” can have different definitions across various industries and businesses. But, regardless of how you define or classify it in your business, the primary purpose of quality control is to prevent defective or subpar products from reaching the consumer. Consistent quality control takes hard work and strict attention to detail. However, failure to prioritize quality control can have a significant impact on your sales and on your brand’s reputation.
Quality control is crucial when designing and manufacturing cases. Not only do your cases need to satisfy a customer’s needs, but each one also makes a statement about your company and its integrity. This article details the importance of quality control in commerce and how you can leverage it to design and produce cases that your business will be proud to offer to its customers.
Today’s consumers are more informed than ever before. Review websites like Yelp, TrustPilot, and Consumer Reports provide peer reviews for consumers to make more knowledgeable purchasing decisions. Even large retailers like Amazon feature customer reviews of the products they market. As a result, it’s more important than ever that businesses consider their reputation and protect their customers’ trust in them.
You can build consumer trust when you produce high-quality products and keep defects to a minimum. One study by Dale Carnegie study revealed that 71 percent of people would buy from a company they trust as opposed to one offering lower prices. So, quality control is a driving force in increasing your case or product sales.
The basis of the contemporary version of quality control evolved from a worldwide corporate need to reduce operational costs and waste. After World War II, most manufacturers embraced the concept of Total Quality Management (TQM), emphasizing a customer-oriented process instead of external controls. As a result, they found it more cost-effective to focus on reducing product variability by paying more attention to detail and creating quality control strategies.
As a result, manufacturers found that reducing inventory defects drastically cut the cost of labor and material per unit. With current supply chain problems and increasing material costs, this quality control benefit is particularly relevant in manufacturing cases today. Also, quality control saves money in your sales and customer service departments by reducing the number of product returns and recalls.
The worst-case scenario for any business is a customer getting injured or worse from using its products. Whether it’s a faulty switch, malfunctioning brake assembly, or a CO2 alarm that doesn’t go off, dangerously flawed products can lead to significant lawsuits, liability claims, or loss of necessary sales licenses, not to mention the long-term tarnishing of your company’s brand.
Uncompromising quality control reduces the mistakes and inconsistencies in product development that could lead to legal and customer safety problems down the line. At the very least, dynamic quality control demonstrates that your company is doing as much as possible to produce top-notch, safe products.
For all its importance, achieving customer satisfaction is simple—all you need to do is deliver a product that performs exactly as you promise in your marketing and sales messages. Quality control allows your company to repeatedly fulfill your product promise to the customer with very few hiccups, resulting in higher customer satisfaction and retention. However, excellent quality control does more than foster customer satisfaction. It also promotes greater pride and satisfaction among your staff and other stakeholders. Everyone likes being part of a high-performing organization.
With all the benefits and safeguards that quality control provides, business owners would be wise not to relegate it to a routine part of operations and order fulfillment. In addition, technological advances and informational sources have raised consumer expectations of a business’s performance and product quality. So, to remain highly competitive, your business should prioritize quality control as one of its primary tools for success.
In designing and manufacturing custom cases, there are many variables to consider. There are also potential problems that an experienced team of custom case designers and manufacturers can take action to prevent. With an unwavering commitment to 100% customer satisfaction, Tetrafab relieves concerns about the quality of design and performance of your business’s cases. “Quality is important in design but must be delivered in production. Mass production sewing is still a labor-intensive endeavor so accuracy is typically well below more automated processes yet Tetrafab delivered a 99.998% accuracy with our largest customer over 116 SKUs.”
Tetrafab’s goal is always to deliver defect-free orders to our clients on time and with uniform quality. In addition, our defect rate is among the lowest in the industry. This track record is the main reason our average customer retention rate is over eight years long. If you want to learn more, contact one of our representatives.